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Privacy Policy

Last Updated; November 11, 2022.

By using the Services, you agree to the terms of this Privacy Policy. You shouldn’t use the Services if you don’t agree with this Privacy Policy or any other agreement that governs your use of the Services.

1. What Data We Get

We may collect certain data from you directly, like information you enter yourself and we may also collect some data automatically, like information about your device and what parts of our Services you interact with or spend time using.

When you create an account and use the Services, including through a third-party platform, we collect any data you provide directly, including:

Account Data: In order to use certain features (like accessing content), you need to create a user account which requires us to collect and store your email address, password, and account settings. To create an instructor account, we collect and store your name, email address, password, and account settings. As you use certain features on the site, you may be prompted to submit additional information including occupation, education, biography, date of birth, country, skill interests, social media profiles and phone number. Upon account creation, we assign you a unique identifying number.

Shared Content: Some contents may be publicly viewable depending on where it is posted, including review postings, course contents, asking or answering questions, sending messages to students or instructors, or posting photos or other work you upload.

Educational Content Data: When you access content, we collect certain data including which courses, assignments, and quizzes you’ve started and completed; content purchases and credits; subscriptions; certificates of completion; your exchanges with instructors, teaching assistants, and other students; and essays, answers to questions, and other items submitted to satisfy course and related content requirements. If you are an instructor, we store your educational content which may contain data about you.

Student Payment Data: If you make purchases, we collect certain data about your purchase (such as your name, billing address, and ZIP code) as necessary to process your order and which may optionally be saved to process future orders. You must provide certain payment and billing data directly to our payment partners, including your name, credit card or mobile money account information, billing address, and ZIP code.

Instructor Payment Data: As a trainer, you can link your Paystack, Payoneer, or other payment account to the Services to receive payments. When you link a payment account, we collect and use certain information, including your payment account email address, account number or ID, physical address, or other data necessary for us to send payments to your account. For security, EPDL Training does not collect or store sensitive mobile money or bank account information.

2. Data About Your Accounts on Other Services

We may obtain certain information through your social media or other online accounts if they are connected to your EPDL Training account. If you login to EPDL Training via Facebook or another third-party platform or service, we ask for your permission to access certain information about that other account.

Promotions, and Surveys: We may invite you to participate in a survey or promotion either through the Services or a third-party platform. If you participate, we will collect and store the data you provide as part of participating, such as your name, email address, postal address, date of birth, or phone number. That data is subject to this Privacy Policy unless otherwise stated in the official rules of the promotion or in another privacy policy. The data collected will be used to administer the promotion or survey, including for notifying winners and distributing rewards.

Communications and Support: If you contact us for support or to report a problem or concern (regardless of whether you have created an account), we may collect and store your contact information, messages, and other data about you like your name, email address, messages, location, EPDL Training user ID, refund transaction IDs, and any other data you provide or that we collect through automated means. We use this data to respond to you and research your question or concern, in accordance with this Privacy Policy.

The data listed above is stored by us and associated with your account.

3. Data from third parties

We use cookies, google analytics and third party tools, to collect, store, and share data about your activities across websites, including on EPDL Training. They allow us to remember things about your visits to EPDL Training, like your preferred language, and to make the site easier to use.

4. What we use the data for

We use your data to do things like provide our Services, communicate with you, troubleshoot issues, secure against fraud and abuse, improve and update our Services, analyze how people use our Services, serve personalized advertising, and as required by law or necessary for safety and integrity. We retain your data for as long as it is needed to serve the purposes for which it was collected.

Process payments to instructors and other third parties; Process your requests and orders for educational content, products, specific services, information, or features; Communicate with you about your account by: Responding to your questions and concerns; Sending you administrative messages and information, including messages from instructors, students, and teaching assistants; notifications about changes to our Service; and updates to our agreements; Verify the identity of instructors; Solicit feedback from users; Improve our Services and develop new products, services, and features; Analyze trends and traffic, track purchases, and track usage data; Advertise the Services on third-party websites and applications.

5. Who We Share Your Data With

We may share your data with third parties under the following circumstances or as otherwise described in this Privacy Policy:

With Other Students and Instructors: Depending on your settings, your shared content and profile data may be publicly viewable, including to other students and instructors. If you ask a question to an instructor or teaching assistant, your information (including your name) may also be publicly viewable.

With Service Providers, Contractors, and Agents: We share your data with third-party companies who perform services on our behalf, like payment processing, fraud and abuse prevention, data analysis, marketing and advertising services (including retargeted advertising), email and hosting services, and customer services and support. These service providers may access your personal data and are required to use it solely as we direct, to provide our requested service.

With Professional Institutional bodies and Credit-Granting Organizations for Continuing Education: If you take a course from an institution offering professional certified courses or to fulfill a continuing professional education requirement, we may share that information upon request of the organization granting the continuing education credit.

6. Security

EPDL Training takes appropriate security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal data that we collect and store. These measures vary based on the type and sensitivity of the data. Unfortunately, however, no system can be 100% secured, so we cannot guarantee that communications between you and EPDL Training, the Services, or any information provided to us in connection with the data we collect through the Services will be free from unauthorized access by third parties. Your password is an important part of our security system, and it is your responsibility to protect it. You should not share your password with any third party, and if you believe your password or account has been compromised, you should change it immediately and contact our Support Team with any concerns.

7. Your Rights

You have certain rights around the use of your data, including the ability to opt out of promotional emails, cookies, and collection of your data by certain third parties. You can update or terminate your account from within our Services, and can also contact us for individual rights requests about your personal data.

9. Updates to the Privacy Policy

When we make changes to this policy, we’ll notify users via email, in-product notice, or any other mechanism best suited for the changes made. Changes become effective the day they’re posted. Please contact us via email with any questions, concerns, or disputes.

10. Questions

If you have any questions, concerns, or disputes regarding our Privacy Policy, please feel free to contact us by email via info@epdltraining.com

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